Your data
Delete your account
You can ask for your aeuix one account and personal information to be deleted at any time. Because accounts are created by Aeuix for client companies (there is no self sign-up), deletion is done by our team, and this page explains exactly what happens.
How to request deletion
- In the app, open Settings → Legal & support → Request account deletion, which starts an email to us from your account address, or email will@aeuix.com with the subject “Delete my aeuix one account”.
- We will confirm the request by replying to your account email (this is how we verify it is you).
- Your login is disabled immediately on confirmation and the deletion is completed within 30 days. We will email you when it is done.
No reason is needed and there is no fee.
What is deleted
- Your login and password, sign-in sessions and push notification tokens on every device.
- Your profile: name, email, handle, title, photo, bio, phone, birthday, socials, addresses and sizes.
- Your personal notes, your notification settings, your time-on-platform records and any preview or connector sessions.
- Your face templates, if you asked for those too (see the Face Data Notice).
What stays, and why
- Your company’s work. Projects, files, chat messages, shared notes and calendar posts belong to your company’s account, so they stay with the company. Messages you wrote are kept but shown without your name once your profile is gone. The company can ask for its own content to be removed.
- Invoices and payment records for your company, for as long as tax and accounting law requires.
- Activity log entries recording changes to shared work, which no longer link to your profile.
- Backups, which are overwritten within seven days.
Deleting a whole company
A company’s administrator or primary contact can ask for the company’s portal account to be closed. We will confirm in writing and give the company 30 days to export anything it needs. Then:
- Deleted: every member’s login and personal details, personal notes, face templates, and the files, brand assets and messages the company uploaded that are not part of work Aeuix created.
- May be kept by Aeuix: the photos, video, designs, copy and other work Aeuix created for the company. That work is jointly owned by Aeuix and the company under the Terms of Service; Aeuix may keep its copy for as long as it chooses and may show it in its portfolio and demonstrations, but has no duty to keep it, so export what you need during the 30 days. Accounting records are kept for as long as the law requires.
Portfolio use of work that shows identifiable people follows the permissions described in the Terms. If a specific person or piece should not be shown, tell us in writing and we will take it down where we reasonably can.
Removing the app
Deleting the aeuix one app from your iPhone, iPad or Apple Watch removes everything it stored on the device, but does not delete your account. Follow the steps above for that.
Questions
Email will@aeuix.com. Your other privacy rights are described in the Privacy Policy.