Help · Troubleshooting

I can't sign in

Check the email, reset your password, and try a sign-in link.

  1. Make sure you are using the email your invite was sent to. A different address is a different (or non-existent) account.
  2. Reset your password.
  3. Or choose Email me a magic link and open the link on the same device, straight away.
  4. If a link says it has expired or was already used, request a new one. Some email apps open links in a preview first, which uses them up; copy the link into your browser if that keeps happening.

Still stuck? Email will@aeuix.com and we will sort it out.

Still stuck? Email will@aeuix.com and a person will answer.
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More in Troubleshooting

A blank or white screen, or a page that won't loadReload the page fully, or force-quit and reopen the app.An upload is stuck or failedKeep the page open, check your connection and add the file again.I'm not getting notificationsCheck Settings → Notifications, your spam folder and iOS notification settings.I'm seeing the wrong projects, or nothing at allCheck which company is selected, then reload.Contacting supportEmail will@aeuix.com with what you were doing and a screenshot.