Help · Troubleshooting
An upload is stuck or failed
- Keep the page or app open until the upload finishes. Closing the tab stops it.
- On a slow or mobile connection, switch to Wi-Fi. Large files resume where they left off.
- If a file fails, add it again. Nothing is duplicated by a failed attempt.
If one particular file keeps failing, email will@aeuix.com with its name, type and size.
More in Troubleshooting
I can't sign inCheck the email, reset your password, and try a sign-in link.A blank or white screen, or a page that won't loadReload the page fully, or force-quit and reopen the app.I'm not getting notificationsCheck Settings → Notifications, your spam folder and iOS notification settings.I'm seeing the wrong projects, or nothing at allCheck which company is selected, then reload.Contacting supportEmail will@aeuix.com with what you were doing and a screenshot.