Help · Troubleshooting
Contacting support
Email will@aeuix.com. The most useful messages include what you were trying to do, what happened instead, whether you were on the web or the app, and a screenshot. We reply on business days, Arizona time, usually the same day.
If it is about a project, the project chat is often fastest because we see it in context. Found a security problem? Please see Security for how to report it.
More in Troubleshooting
I can't sign inCheck the email, reset your password, and try a sign-in link.A blank or white screen, or a page that won't loadReload the page fully, or force-quit and reopen the app.An upload is stuck or failedKeep the page open, check your connection and add the file again.I'm not getting notificationsCheck Settings → Notifications, your spam folder and iOS notification settings.I'm seeing the wrong projects, or nothing at allCheck which company is selected, then reload.